Meet Our Staff
Management
AJ Becker
Sales Manager
Adam O'Brien
Sales Manager
Gustavo Valenzuela
Finance and Insurance
Nick Saidai
General Manager
Shane Bode
Used Car Director
Sales
Jason Mertens
Sales & Leasing Consultant
Ethan Bicha-Dale
Salesperson
Tracy Baskin
Sales Consultant
Donavin Alsfelt
Sales Consultant
Cayden Czaplewski
Sales Consultant
Jed Vandenbush
Sales Consultant
Zach Knaflic
Sales Consultant
Alfredo Palomares Jr.
Sales Consultant
Eric Hoover
Sales Consultant
Service
Maxwell Munsell
Service Advisor
Joe Obernberger
Service Manager
Finance
Jeanne Holtz
Finance and Insurance
Administration
Rod Winklepleck
Corporate Director of Sales
Jennie Etringer
Office Manager Lead
Maxwell Munsell
Service Advisor
Jun 28, 2026
The folks at the dealership were great to work with and
The folks at the dealership were great to work with and provided a lot of helpful answers to my questions
Jun 28, 2026
Max was very condescending in my opinion.
Max was very condescending in my opinion. With 10 years of automotive experience, including 5 as a service director, I felt frustration. Joe was the saving grace for the dealership and MAZDA as my car was in for 31 Days! $200 credit towards dealership items from Mazda seems woefully unappreciated for a 1st time Mazda purchaser. Nick the general manager, although a man I admire for his disposition... Didn't personally get back to me after my first couple of phone calls. He also said he would go to Mazda and get me something substantial. I felt like they should have made my first payment for me as I didn't even have the Brand New Car I just purchased.
Jun 27, 2026
Nick our service rep was very helpful getting a loaner
Nick our service rep was very helpful getting a loaner car for us when they discovered an issue that would take longer. The waiting area is nice with great complimentary snacks
Jun 27, 2026
They are always very very nice and trustworthy, which is
They are always very very nice and trustworthy, which is why I keep going back.
Jun 25, 2026
Very pleased with the service.
Very pleased with the service. A curtsey car was provided which helped enormously as this is a very busy week for me. Good job by all.
AJ Becker
Sales Manager
Jun 21, 2026
Perfect and excellent service thank you for the great
Perfect and excellent service thank you for the great service all the time. Appreciate it
May 21, 2026
Number 1 Mazda dealer for a reason.
Number 1 Mazda dealer for a reason. Adam, AJ, Jed, and Tracy were great to work with.
May 10, 2026
Jed and Jeanne were so great!
Jed and Jeanne were so great! Very easy to work with! Thank you for everything!
May 05, 2026
My car has been nothing but issues, I feel ripped off by
My car has been nothing but issues, I feel ripped off by this dealership. Especially the salesman who didn’t know what he was talking about and mislead me MULTIPLE times. Awful experience so far.
Apr 28, 2026
What a great car buying experience!
What a great car buying experience! Everyone we worked with was amazing and it truly was the easiest car we have ever bought. We will be sure to tell our friends and family where to buy their next car!
Jason Mertens
Sales & Leasing Consultant
Jun 24, 2026
Very good speed getting through the buying process.
Very good speed getting through the buying process. Communication was extended in a very. Timely fashion
Jun 04, 2026
Helpful and knowledgeable staff!
Helpful and knowledgeable staff! Everyone was friendly and I didn’t feel pressured at all.
May 02, 2026
Longstanding, ethical local business with well trained,
Longstanding, ethical local business with well trained, knowledgeable employees who are courteous and willing to work hard to meet their customers needs.
Feb 10, 2026
Great team: Jason, his trainee, Dinovan and the polish
Great team: Jason, his trainee, Dinovan and the polish finance lady were fantastic Welcoming building with nice amenities
Jan 15, 2026
The dealership was clean and friendly.
The dealership was clean and friendly. The dealership was welcoming and professional. Our sales person Tracey B was kind and went out of his way to educate us about our new car. The prices were very competitive with all of the other dealerships in a 50 mile radius. We were very happy with the customer based team oriented atmosphere.
Adam O'Brien
Sales Manager
Jun 27, 2026
Both Ethan and Adam were beyond professional and helpful
Both Ethan and Adam were beyond professional and helpful during the process of purchasing a vehicle! Would recommend them 1000 more times!
Jun 26, 2026
Donavin and Adam were so great!
Donavin and Adam were so great! They took care to not only get me a better deal than I thought I could get, but they also got me the exact vehicle I was looking for. Gus made the purchase go WAY faster than ever before. Happy customer here!
Jun 21, 2026
Perfect and excellent service thank you for the great
Perfect and excellent service thank you for the great service all the time. Appreciate it
May 21, 2026
Number 1 Mazda dealer for a reason.
Number 1 Mazda dealer for a reason. Adam, AJ, Jed, and Tracy were great to work with.
May 14, 2026
Zach provided a ton of information to help us make an
Zach provided a ton of information to help us make an informed decision on our purchase.
Ethan Bicha-Dale
Salesperson
Jun 27, 2026
Both Ethan and Adam were beyond professional and helpful
Both Ethan and Adam were beyond professional and helpful during the process of purchasing a vehicle! Would recommend them 1000 more times!
Jun 18, 2026
They were great and easy to work with.
They were great and easy to work with. Had a great selection and exactly what I was looking for.
May 28, 2026
Easy to work with.
Easy to work with. Super responsive and informative. All around enjoyable experience. Will recommend to others
May 27, 2026
Ethan and the finance team were very helpful and made the
Ethan and the finance team were very helpful and made the process super easy to do
May 26, 2026
Didn't waste our time.
Didn't waste our time. Listened to what we were interested in and helped make it happen.
Gustavo Valenzuela
Finance and Insurance
Jun 26, 2026
Donavin and Adam were so great!
Donavin and Adam were so great! They took care to not only get me a better deal than I thought I could get, but they also got me the exact vehicle I was looking for. Gus made the purchase go WAY faster than ever before. Happy customer here!
Jun 21, 2026
Perfect and excellent service thank you for the great
Perfect and excellent service thank you for the great service all the time. Appreciate it
Jun 11, 2026
Great service!
Great service! My experience was great! Everyone was coming to see if I needed something during my purchase. The entire team was professional and meet all my expectations for what I wanted on my vehicle. Heated seats are top tier! I'm very excited.
May 27, 2026
Ethan and the finance team were very helpful and made the
Ethan and the finance team were very helpful and made the process super easy to do
May 11, 2026
They listened to what I was looking for didn't try to
They listened to what I was looking for didn't try to upsell or cross sell, just found me the deal that I needed. The entire experience was very satisfying, and I will do business with them again in the future.
Joe Obernberger
Service Manager
Jun 28, 2026
The folks at the dealership were great to work with and
The folks at the dealership were great to work with and provided a lot of helpful answers to my questions
Jun 28, 2026
Max was very condescending in my opinion.
Max was very condescending in my opinion. With 10 years of automotive experience, including 5 as a service director, I felt frustration. Joe was the saving grace for the dealership and MAZDA as my car was in for 31 Days! $200 credit towards dealership items from Mazda seems woefully unappreciated for a 1st time Mazda purchaser. Nick the general manager, although a man I admire for his disposition... Didn't personally get back to me after my first couple of phone calls. He also said he would go to Mazda and get me something substantial. I felt like they should have made my first payment for me as I didn't even have the Brand New Car I just purchased.
Jun 27, 2026
Nick our service rep was very helpful getting a loaner
Nick our service rep was very helpful getting a loaner car for us when they discovered an issue that would take longer. The waiting area is nice with great complimentary snacks
Jun 27, 2026
They are always very very nice and trustworthy, which is
They are always very very nice and trustworthy, which is why I keep going back.
Jun 25, 2026
Very pleased with the service.
Very pleased with the service. A curtsey car was provided which helped enormously as this is a very busy week for me. Good job by all.
Tracy Baskin
Sales Consultant
Jun 19, 2026
We were so impressed and happy with our salesperson,
We were so impressed and happy with our salesperson, Alfredo! He was very knowledgeable, patient, and helpful. He informed us of options for various add-ons, but was never pushy. I would definitely purchase again with Alfredo.
Jun 11, 2026
Great service!
Great service! My experience was great! Everyone was coming to see if I needed something during my purchase. The entire team was professional and meet all my expectations for what I wanted on my vehicle. Heated seats are top tier! I'm very excited.
May 30, 2026
Cullen was a delight to work with.
Cullen was a delight to work with. When I arrived, no one even acknowledged me. A guy on the phone looked at me with dead eyes but didn't react or say a word. After 5 awkward minutes of standing there, Cullen suddenly came into the service area with a big smile on his face and light in his eyes and asked if I'd been helped. I said no so he quickly got me checked in and was very pleasant and helpful through the whole process. I very much enjoyed working with him and hope I get to do so again in the future. Thank you Cullen for making me feel welcome and for a seamless service experience. A+++
May 21, 2026
Number 1 Mazda dealer for a reason.
Number 1 Mazda dealer for a reason. Adam, AJ, Jed, and Tracy were great to work with.
May 21, 2026
X x x x x x x x x x x x x x x
X x x x x x x x x x x x x x x
Donavin Alsfelt
Sales Consultant
Jun 27, 2026
Both Ethan and Adam were beyond professional and helpful
Both Ethan and Adam were beyond professional and helpful during the process of purchasing a vehicle! Would recommend them 1000 more times!
Jun 26, 2026
Donavin and Adam were so great!
Donavin and Adam were so great! They took care to not only get me a better deal than I thought I could get, but they also got me the exact vehicle I was looking for. Gus made the purchase go WAY faster than ever before. Happy customer here!
May 03, 2026
Friendly employees, comfortable space and fair deal.
Friendly employees, comfortable space and fair deal. Also, good location and snacks. Coffee was not bad!
Apr 10, 2026
Donovan was a wonderful sales person.
Donovan was a wonderful sales person. He helped us set up our car, went through all the safety features all the technology and explained everything to our satisfaction.
Apr 02, 2026
This dealership is great to work with.
This dealership is great to work with. Diligent in accommodating your needs and wants. Super helpful
Nick Saidai
General Manager
Jun 28, 2026
Max was very condescending in my opinion.
Max was very condescending in my opinion. With 10 years of automotive experience, including 5 as a service director, I felt frustration. Joe was the saving grace for the dealership and MAZDA as my car was in for 31 Days! $200 credit towards dealership items from Mazda seems woefully unappreciated for a 1st time Mazda purchaser. Nick the general manager, although a man I admire for his disposition... Didn't personally get back to me after my first couple of phone calls. He also said he would go to Mazda and get me something substantial. I felt like they should have made my first payment for me as I didn't even have the Brand New Car I just purchased.
Jun 21, 2026
Perfect and excellent service thank you for the great
Perfect and excellent service thank you for the great service all the time. Appreciate it
May 28, 2026
Nick handled a very busy Saturday before a holiday
Nick handled a very busy Saturday before a holiday weekend fantastic. I felt seen and valued as a customer despite being short staffed
Jan 28, 2026
I bought my car from these guys (2014) new.
I bought my car from these guys (2014) new.. Service has been responsive and reliable . Costs. reasonable. Never pushy. Always there when I need them.
Jan 13, 2026
Everyone was pleasant and welcoming.
Everyone was pleasant and welcoming. Friendly and knowledgeable staff started by asking my needs, and helped narrow down options after
Jeanne Holtz
Finance and Insurance
Jun 28, 2026
Max was very condescending in my opinion.
Max was very condescending in my opinion. With 10 years of automotive experience, including 5 as a service director, I felt frustration. Joe was the saving grace for the dealership and MAZDA as my car was in for 31 Days! $200 credit towards dealership items from Mazda seems woefully unappreciated for a 1st time Mazda purchaser. Nick the general manager, although a man I admire for his disposition... Didn't personally get back to me after my first couple of phone calls. He also said he would go to Mazda and get me something substantial. I felt like they should have made my first payment for me as I didn't even have the Brand New Car I just purchased.
Jun 21, 2026
Perfect and excellent service thank you for the great
Perfect and excellent service thank you for the great service all the time. Appreciate it
Jun 11, 2026
Great service!
Great service! My experience was great! Everyone was coming to see if I needed something during my purchase. The entire team was professional and meet all my expectations for what I wanted on my vehicle. Heated seats are top tier! I'm very excited.
May 30, 2026
Cullen was a delight to work with.
Cullen was a delight to work with. When I arrived, no one even acknowledged me. A guy on the phone looked at me with dead eyes but didn't react or say a word. After 5 awkward minutes of standing there, Cullen suddenly came into the service area with a big smile on his face and light in his eyes and asked if I'd been helped. I said no so he quickly got me checked in and was very pleasant and helpful through the whole process. I very much enjoyed working with him and hope I get to do so again in the future. Thank you Cullen for making me feel welcome and for a seamless service experience. A+++
May 10, 2026
Jed and Jeanne were so great!
Jed and Jeanne were so great! Very easy to work with! Thank you for everything!
Cayden Czaplewski
Sales Consultant
Jun 24, 2026
Very good speed getting through the buying process.
Very good speed getting through the buying process. Communication was extended in a very. Timely fashion
May 15, 2026
Professional and friendly team.
Professional and friendly team. Wait time was accurate. Waiting room was comfortable and clean. Thank you
May 11, 2026
They listened to what I was looking for didn't try to
They listened to what I was looking for didn't try to upsell or cross sell, just found me the deal that I needed. The entire experience was very satisfying, and I will do business with them again in the future.
May 03, 2026
Friendly employees, comfortable space and fair deal.
Friendly employees, comfortable space and fair deal. Also, good location and snacks. Coffee was not bad!
May 01, 2026
Everyone in the dealership was very good.
Everyone in the dealership was very good. Wings credit union is horrible to deal with, do not use them.
Jed Vandenbush
Sales Consultant
May 21, 2026
Number 1 Mazda dealer for a reason.
Number 1 Mazda dealer for a reason. Adam, AJ, Jed, and Tracy were great to work with.
May 21, 2026
X x x x x x x x x x x x x x x
X x x x x x x x x x x x x x x
May 10, 2026
Jed and Jeanne were so great!
Jed and Jeanne were so great! Very easy to work with! Thank you for everything!
May 09, 2026
Courteous responsive friendly; changed dealerships based
Courteous responsive friendly; changed dealerships based on the quality of the people working here; highly recommend
Mar 26, 2026
Jed was very patient answering all our questions.
Jed was very patient answering all our questions. When we took ownership of the car, he explained all the features we didn’t have on our 2016 Mazda. Highly recommend Jed as a salesperson.
Zach Knaflic
Sales Consultant
Jun 14, 2026
Friendly, helpful, relaxed.
Friendly, helpful, relaxed. Much more transparent than expected. Good experience. Would recommend to a friend.
May 26, 2026
Fast and easy process.
Fast and easy process. Transparent pricing. No pressure test drive, with great feedback and informative salesman. Zach knew a lot about the vehicle and helped me find the best trim to fit my needs.
May 14, 2026
Zach provided a ton of information to help us make an
Zach provided a ton of information to help us make an informed decision on our purchase.
May 08, 2026
Very nice and easy to work with.
Very nice and easy to work with. Got me to where I wanted to be price wise
May 05, 2026
My car has been nothing but issues, I feel ripped off by
My car has been nothing but issues, I feel ripped off by this dealership. Especially the salesman who didn’t know what he was talking about and mislead me MULTIPLE times. Awful experience so far.
Alfredo Palomares Jr.
Sales Consultant
Jun 19, 2026
We were so impressed and happy with our salesperson,
We were so impressed and happy with our salesperson, Alfredo! He was very knowledgeable, patient, and helpful. He informed us of options for various add-ons, but was never pushy. I would definitely purchase again with Alfredo.
Jun 11, 2026
Great service!
Great service! My experience was great! Everyone was coming to see if I needed something during my purchase. The entire team was professional and meet all my expectations for what I wanted on my vehicle. Heated seats are top tier! I'm very excited.
May 03, 2026
Alfredo was great to work with!
Alfredo was great to work with! Easy going, and very knowledgeable about the cars. Great personality and overall just wonderful at his job.
Apr 28, 2026
Clean, organized set up.
Clean, organized set up. Wide selection of cars. Although only selling for awhile short time Alfredo did well.
Apr 18, 2026
Alfredo was the best salesman i have had.
Alfredo was the best salesman i have had. He made my autistic grandson occupied and happy with snacks. He worked with us on the car i wanted and worked very hard on getting me a great deal. He spent the time to go everything with the car.
Shane Bode
Used Car Director
Jun 21, 2026
Perfect and excellent service thank you for the great
Perfect and excellent service thank you for the great service all the time. Appreciate it
Jan 28, 2026
I bought my car from these guys (2014) new.
I bought my car from these guys (2014) new.. Service has been responsive and reliable . Costs. reasonable. Never pushy. Always there when I need them.
Dec 21, 2025
Better experience than last time.
Better experience than last time. That’s because Max took care of me. He is truly amazing at what he does and deserves more recognition for his constant impeccable customer service. Makes me want to keep coming back!
Nov 09, 2025
Was there for well over two hours to simply have a
Was there for well over two hours to simply have a diagnosis done for my brake sensor light that kept going off. Didn’t really care for the service mangers attitude as he seemed annoyed and unhelpful. Wasn’t very specific on some of the questions I was asking and continued to make things confusing. Also a sales rep that I had asked to get a copy of my warranty for me instead tried to sell me a larger package of a warranty and after denying it her attitude quickly changed and shooed me out of her office as it seemed I wasted her time. She also recommend me to go to a place down the street for cheaper service regarding my brake issues. The experience overall was fine but would have appreciated a little bit more customer service from the car service department.
May 01, 2025
I’ve been doing business with Russ Darrow Mazda for the
I’ve been doing business with Russ Darrow Mazda for the last 11 years and I definitely will Be doing many more. You guys have a great product and the customer service is outstanding!
Eric Hoover
Sales Consultant
Jan 31, 2026
Great dealership, from dealers to service.
Great dealership, from dealers to service. It why we keep coming back. This will be our 7th car with Mazda.
Dec 16, 2025
Wonderful people working there.
Wonderful people working there. I’ve been buying from Russ Darrow since 2006. This is my 9th Mazda and I have never been disappointed. Love my new cx5.
Nov 30, 2025
I’m truly blessed to do business with Russ to be a owner
I’m truly blessed to do business with Russ to be a owner and partnership with Russ Darrell Mazda the people Eric, as well as others there truly made me and my wife’s black Friday once in a lifetime. I very much appreciate how hard they went to make this deal happen.
Nov 27, 2025
Eric was supporting in the process of finding the car.
Eric was supporting in the process of finding the car. We will be back for more onboarding
Nov 11, 2025
Very patient with me and answered all my questions.
Very patient with me and answered all my questions. I had a very good experience.
Rod Winklepleck
Corporate Director of Sales
Jun 21, 2026
Perfect and excellent service thank you for the great
Perfect and excellent service thank you for the great service all the time. Appreciate it
Jan 30, 2026
With respect and kindness and getting the job done really
With respect and kindness and getting the job done really short road but can't wait to go back again Russ dar
Nov 30, 2025
I’m truly blessed to do business with Russ to be a owner
I’m truly blessed to do business with Russ to be a owner and partnership with Russ Darrell Mazda the people Eric, as well as others there truly made me and my wife’s black Friday once in a lifetime. I very much appreciate how hard they went to make this deal happen.
May 25, 2025
Predatory lending practices towards female customers.
Predatory lending practices towards female customers. Tries to hide additional costs in finale cost of vehicle. It’s unsettling going into a dealership knowing that just because you are a female, that they are going to try and rip you off. These are sexist discriminatory practices.
May 01, 2025
I’ve been doing business with Russ Darrow Mazda for the
I’ve been doing business with Russ Darrow Mazda for the last 11 years and I definitely will Be doing many more. You guys have a great product and the customer service is outstanding!
Jennie Etringer
Office Manager Lead
Jun 21, 2026
Perfect and excellent service thank you for the great
Perfect and excellent service thank you for the great service all the time. Appreciate it