Welcome to Russ Darrow Mazda of Greenfield

over all experience from sales to service has been great. I went to this dealership to look at a used vehicle. I initially had not such a good experience with my first salesperson. I was then approached by the manager and had a great conversation following that conversation I ended up buying a 2025 Mazda.

Mazda dealers is one of my favorite places to buy cars we already purchased 3 vehicles. And I really love it

The dealership is careful, suggestive, and informative to the needs of my vehicle. It also gives me a pictorial of my engine and underside which is unique, and comforting of the condition of my car.

Kelly was very patience with me while I made my decision. She showed us many cars until I was happy with my choice. Never seemed to rush us and was very polite all of the time. I purchased a CX 50AWD. She was very knowledgeable on all of the cars that test drived. She was excellent!!!!!

Kelly gave outstanding customer service. I’m so happy I got to work with her!

I had the pleasure of working with Maxwell who took the time to really listen to my concerns, answer my questions, and explain what would be done to evaluate the issues. I am impressed with his level of professionalism and expertise. The video and explanation of the work that was completed was very informative. With this excellent experience, Russ Darrow Mazda in Greenfield has earned my continued business.

I received excellent service while at the dealership. The staff and facilities are both wonderful!

Chauncey is very professional and knowledgeable. And explained everything I needed to know. Waiting area was nice, clean and comfortable.

Shawn was very polite and helpful. This was my 1st service at Russ Darrow. I was no familiar with how checking in worked and had got there a few minutes earlier I was the 1st customer of the day and the Service Dept. Was not open yet. Shawn opened the door and greeted me with a smile and good morning. The service technician was also in the bay when I got out my car and also smiled. Shawn took me to the counter and got my information entered into the system, explained to me that I will would be receiving emails during my wait and to review them as they came in. I was very impressed with how they video the safety check and forward it to you while you're there , the service was quick and I was very satisfied with the process. If I have to say anything that I feel could be improved I'd have to say even through I appreciate a car wash I was disappointed that the interior was not touched, no vacuum, no window wipe down and I am not sure if they used a paper mat while servicing my vehicle and removed it before I got back in it but there was any however the large hanging paper number tag was left behind.

Detailed service. Timely service, friendly. Fair price. Easy to get an appointment at a convenient time

Was attentive to everything we were looking for and needed in our new leased SUV

I felt Very accommodated at the dealership, Chauncey was very nice and the most pleasant part of my experience

Max does an excellent job and seeks to help me with whatever I need every time I work with him.

Very efficient and fast service. Technician was pleasant. I appreciate the video of what was done for my car. Great service.

Love our Mazda3 and love the service at Russ Darrow Mazda in Greenfield. Great people.

Great staff, they understood what I was looking for & made the buying experience go very well.

Kelly was great! She was friendly and easy to talk to. She got me exactly what I wanted.

Absolutely fabulous experience!! My first Mazda, and it is terrific. Lots of help learning all the details of the new technology.

Was a great car buying experience.

Fast, efficient service on my Mazda for the tire rim leak. Thank you very much!

I found everything (especially Kelly) included in this purchase to be personable and invested in my purchase. The people helping me buy this car were comforting and helped me buy the best thing for my investment.

I have not had any issues with purchasing my cartridges having it survived. Great work so far.

I had a wonderful experience at Russ Darrow! This was my first time leasing a vehicle, and the entire team worked seamlessly with me to meet all of my needs.

Great communication and customer service

Maxwell was great to work with. He was able to get my recall fixed same day. Overall I’m pleased with the service, however a little disappointed my vehicle was not washed after the service (event though the car wash was running that day).