Customer Testimonials

Darin was my salesman. He was super helpful and got me the car that worked best for me and I loved! Mazda has so many nice cars and employees!! I definitely recommend going there for a great deal with great service!

Great overall experience.

Amazing, they made sure I was well taken care of . They got me in a new 2025 Mazda cx5 . I came in there for an appraisal. But I ended up walking out with a new car . Thank you so much !


Anthony was friendly and quick with providing help. Was able to get everything that needed to be sorted quickly. The video inspection was prompt and he was knowledgeable about the service requirements of the CX-5


Great customer service.

Overall environment is good. Sales and finance personnel were really helpful. They tended to my requests of test driving multiple cars and got me a deal for a new one.

Gus was very helpful and patient. He was also very knowledgeable about the car ( mechanical and features). He also took time to help program and explain the settings on the vehicle before I left with my new car.

Great service, very friendly staff. Always do the job correctly. Good waiting area. Easy to schedule

Mark was great ! I had my eyes set on a totally different vehicle then what I left with. It was an upgrade ….compliments of Mark.


Great customer service. Maxwell provided me with detailed information. I was able to get car fixed promptly.

Went in for an oil change, but the crew found that there was a rodent’s nest and dozens of walnuts stored throughout some hard to reach places in the hood of our car. They weren’t hesitant to tackle the issue and kept us well informed the whole time. We were even provided with a loaner vehicle because the work on our car took a little longer than anticipated. Overall, a very smooth process for an unexpected situation.

One of the best places I've been to for service. Everyone there welcomes you like your family!

We bought a car at this salon because they gave us a better offer than elsewhere.

Darin (and all the staff) were amazing! Great people, honest and straight forward, an all around pleasure to work with during the stressful car shopping process. Dealership was clean and comfortable as well. Highly recommend!!

Great service and polite staffs. Just a longer than usual waiting time. Changed four tires and it took about five hours.

Anthony is kind and he explains things very well. He is friendly yet very professional.

Ramses worked hard to arrive at a deal on a great vehicle within my budget. I love my new CX-30. Thank you!

Ethan was very patient and reassuring throughout my entire process. I recently purchased a Mazda CX-30. I’m in love with the car! It was a long process but he made sure I left in the car brand that I preferred. He was very straightforward and courteous, even throughout my frustrations with the time because I can be a bit impatient. I would recommend having Ethan as your sales representative.

Amazing experience, walked in to be greeted right away. The staff was very communicative and understanding. They walked me through the whole process and helped me better understand. This place is great and I would definitely recommend to family and friends

This dealership is fantastic. I was 400 miles from home and I was having transmission issues. They bent over backwards to fit me into their schedule. Give me a loaner car for the overnight, and kept me informed all the way along the way. The best dealership experience I've ever had any brand anywhere!

Work was done well. I was informed of the entire process via video. I was there over an hour which was concerning. No car wash offered;(

Great service picked me up from home to pick up the car and I got a great deal.

Everyone is always very kind and helpful. I actually watch the videos they send of my cars inspection. Very cool.


Great service


Everyone was kind and the video of the inside of my car was very helpful. I had a good experience

Ross Darrow Mazda is my go to car dealership. Everyone there is very kind, patient, and explains things well. Ethan Bicha-Dale is a great sales associate and I always look to him for all my car leases.

Awesome place , I was helped by Jason Mertens. He did an awesome job at making sure I got in my new vehicle. I was coming there just for an appraisal on my old car and I walked out with a 2025 CX-5 Carbon Edition. If you’re looking to purchase a car go see him. You will have no regrets. He is awesome and will make sure you walk out happy. Thank you Jason





People were friendly and knowledgeable, however, the wait on site very long. Darin was called away too much.


Excellent customer service, friendly and considerate , took time to be accommodating with difficult situation for me

We are so beyond impressed with our experience at Mazda. We are so thankful for Darin, he was so great at helping us & guiding us throughout the process! He also was so patient with me as I was deciding what I wanted to do! We are very happy with everything:)

Anthony is very helpful and reliable. He will find a way to make sure you are saving money.


We had the greatest experience! We went casually looking at exploring lease options since my lease was coming to an end. Darin greeted us and truly made us feel so welcome and at ease throughout the process. After exploring and test driving two vehicles he was able to help us get everything we were looking for! We are so appreciative for Darin and for everyone who assisted with the process! We are looking forward to coming back and sending our friends over that way:) Thank you Thank you!




Very good to work with. A no nonsense straight forward approach. I would recommend this dealership to my closest friends and family.

Chauncey was great!


The employees were great!

$100 for an oil change and tire rotation is pretty pricey but good customer service. I will likely be searching around for better pricing for an oil change in the future. Would have been nice if that $100 at least included a car wash!

Great service!


They did the maintenance as requested within the time projected. The staff were very professional

Our sales rep Ramses was very knowledgeable about the product lines and was very nice and easy to work with.


Great job with oil change and two recalls we had. Timely and great communication when completed! Overall great experience. Thank you.


The scheduling and service for my car was very easy, fast, and fairly priced in my opinion.

The entire staff was very good to work with. A Smooth transaction. I would highly recommend doing business with this dealership.

Very good to work with. Smooth transaction.

They have good service. My car was repaired in a timely manner. Will use Russ Darrow in the future.

Well It Was Longer Then Exspected. They Didn't Wash My Car. But Everyone There Was So Nice.They Even Had Coffee And Drinks . A very Nice Sitting Area To Relax While You Waite. I Would Still Give Them A 5 Star.And I Will Countinue To Get My Oil Changed There.

Fast and easy. Video is great to see see what they see. Great at explaining things too.

Always a great experience with the entire staff of the service department best auto dealership l ever experienced!

Gente muy amable y disponible para ayudar y buscar soluciones, buen servicio, y comparado con otros dealers, tienen muy buenos precios y vehículos disponibles. Fue un placer comprar mi carro aquí.


Service center always does a great job. Anthony was very helpful during my most recent visit.

Been coming here for a year now since I’ve purchased my Mazda. The team is always very nice and helpful. Anthony Rivera was a huge help for my last visit. Check engine light was on and needed a thermostat replaced. He made it a smooth process and provided great customer service.

The staff was very nice and helpful. I appreciated the service. They were very welcoming.

Not sure if my car was thoroughly checked or if they specifically went based off of a one time test drive & decided nothing was wrong because I never received an inspection video. Also did not wash the vehicle after having it for 24 hours. They have great attitudes though!

I love Russ Darrow because of Service Agents like Anthony, he is a keeper for sure!

This was the best experience I,be ever had with Russ Darrow Mazda. The service adviser, Anthony, was efficient, personable and knowledgeable. The mechanic, whose name I didn’t get, was first rate.

My car purchasing experience at Russ Darrow Greenfield was very positive. Everyone was friendly and accommodating. I did not feel pressured during the negotiation process and was very satisfied with my purchase.

Everyone was friendly and informative. I would definitely recommend this dealership to other people based on my experiences.

Great experience. I was offered a courtesy car, they were very thorough, and had my car done very fast.

Great service and really nice people thank you Russ Darrow

I had to bring my 2024 CX-5 in for a warranty issue last Friday morning. There was a courtesy vehicle warmed up and waiting for me, so I could get to work while they fixed my car. Anthony in service goes above and beyond to take care of his customers. He let me know ahead of time that there might not be a loaner car available, but assured me that if there wasn't he would get me an Uber so I could get to work and back! Great service. Would definitely recommend!

The people there was nice , service was great me & my wife who has a CX-5 always brings our vehicles here keep up the good work.


I had an excellent experience at this dealership, staff was friendly and knowledgeable, making the process easier

Always quick to get the car in for the work, helpful with questions and friendly

Everyone was friendly. It's an easy process to come in for service on my car.

Honestly Good Clean Respectfully Good quality Good service Reasonable Unique Fast service Good employees Good recommendations

My experience at Russ Darrow of Greenfield was one of the most pleasurable.My sales person was one of the most down to earth, mindful person I have met in a long time. Patient and made sure that my wants in a vehicle were met. walked me through all the modern technology helped me set my settings in my car made me well aware of what my car can and cannot do, stayed way past his time of getting off and made sure that everything was said and done with me and I do believe that he got me the ...

Anthony is the best, always helpful with everything we need. Not the new service manager his shittyy.





Great customer service!

Fast and easy process! I felt like we got a good deal. Ethan was a great sales person!




Amazing customer service, they go above and beyond

I always enjoy going there- it makes my service easy and painless. I only gave 4 stars this time because it took several minutes before anyone acknowledged me being there and I wasn’t sure who I was supposed to see. In the past, someone has greeted me at my car when I pulled in the garage. Other than that, same good efficient service.



Had the best experience ever buying a new vehicle. The Representative Anthony was awesome. Highly recommend you going there to see u