Customer Testimonials
Alfredo was wonderful to work with, and Tracey really helped us figure out what we wanted in our next vehicle.
I have always found RD to go the extra mile in servicing my car. Been a customer for almost 20 years.
Was taken at the time of my scheduled appointment. Service was performed promptly. Michael was able to clearly answer the question I had about tire pressure.
GREAT SERVICE, GREAT PEOPLE, DO EVERYTHING THEY CAN TO MEET YOUR NEEDS AND TAKE CARE OF YOU!!!
Alfredo was great and really helpful
Alfredo was great sales person
Worked with Alfredo in sales. Looked at at least 8 cars, drove 2. He was patient and you can tell he really enjoys his job. Great experience.
What a nice experience after coming from another location where we weren’t treated so well. Alfredo was great to work with; he was very patient and accommodating, cheerfully showing us as many cars as we wanted to see. It was apparent he knows a lot about Mazdas and all the differences between trims, and that he sincerely enjoys his job!
Purchased a brand new Mazda CX-90 from Alfredo P. at Russ Darrow. Alfredo is the best. I highly recommend to all who are purchasing a new or used car. Stop by and speak with Alfredo.
I had a great experience working with Alfredo Palomares when purchasing my brand-new Mazda! He was incredibly patient, helpful, and knowledgeable throughout the entire process. What I appreciated most was that he never made me feel pressured or rushed into making a decision. He gave me the time and space to make the right choice while making sure all my questions were answered. Buying a new vehicle can be stressful, but Alfredo made the experience comfortable, easy, and enjoyable. I highly recommend him to anyone looking to purchase a vehicle. Thank you, Alfredo, for making it such a great experience!
Fast efficient friendly service, requiring a fifteen word statement here is irritating at best and reason for forgoing future reviews!
very nice, all the normal dealership experiences but everyone was very kind and no one was pushy! Tracy was very helpful and and kind throughout my entire experience! highly recommend!
It's clean. Service is prompt., polite, and is very good at explaining things to me.
I had a great experience working with Alfredo throughout the entire process of purchasing my Mazda CX-5! He was incredibly helpful, patient, and professional from start to finish. He made the whole process smooth and stress-free, took the time to answer all my questions, and made sure I felt comfortable with my purchase. I truly appreciate his excellent customer service and dedication to making the experience a positive one. I’m so happy with my new Mazda CX-5 and would definitely recommend Alfredo to anyone looking to purchase a vehicle. Thank you, Alfredo, for making this such a great experience!
Everybody that we dealt with at Russ Darrow - Greenfield was exceptional! Ethan helped us with finding us a car and Amir handled the financial paper work. There was an issue with the display, but was handled quickly and efficiently. Others there were also very polite and helpful to us and we felt very good about making the purchase.
Good job done Thanks
Great customer service! they went above and beyond to help me when I came in on the wrong day for my appointment. They still were able to fit me and perform the services I needed
Alfredo was one of the best sales people I have ever worked with when purchasing a vehicle. Worked with me every step of the way and explained everything and was extremely knowledgeable about the car. If I could give him 6 stars I would!!!
Just bought my car from Alfredo Palmares! A very nice man who made everything easy and explained everything very well!
We happily dealt with King at the dealership. He easily answered every question about the car we bought that day and made the transaction easy and seamless. I felt the whole Mazda team was very fair in their presentation and negotiations leading us to buy on the spot - something i was relictant to do. Thanks again, King!
The staff and services at this dealership are extremely attentive and professional.
Worked with Alfredo and he did a great job!
Joe was very helpful!
The person That sold me the car was nice but when it was time to get something fixed, I had to go through a hassle. I only had the car for four days and I already needed a tire fixed. They told me with the warranty that I purchased tires windows key fobs are good for three years and there’s no way I should have had to get a new tire and they’re trying to say the warranty doesn’t kick in for 30 days. They did help me, but it was just a lot of running around. I ... Read More Google - Nov 1, 2026
(Translated by Google) Excellent place to buy a vehicle, excellent people willing to help with all your questions, especially Mr. King and Alfredo. Highly recommended. (Original) excellent place to buy a vehicle, excellent people willing to help with all your questions, especially Mr. King and Alfredo, highly recommended excelente lugar para comprar un vehiculo, excelentes pérsonas dispuestas a ayudar con todas tus dudas especialmente el señor king y alfredo super recomendadisimo
Alfredo was a big help with my daughter’s vehicle purchase. He made the process as stress free as possible!
Alfredo made the car buying process so seamless and straightforward. His willingness to answer questions and work within my budget really made the experience for me.
I love this dealership!!! Employees are genuinely helpful and kind. Anytime I have service done here it’s prompt and well done. They never try and upsell me, I appreciate that.
Great Experience, traded my beat up car for a 2026, loved everything about it. Jordan & Kevin Were Amazing, I left with a car I really love thanks to them for not giving up on me.
They took of me promptly and professionally. I didn't have an appointment but the dealership fit me in which made me very happy
(Translated by Google) Excellent service! Very professional, I highly recommend them. With the seller Alfredo Palomares (Original) Muy buen servicio excelente Muy profesionales les recomiendo Con el vendedor Alfredo Palomares
Joe was extremely helpful! Service department very detailed in their information. Love my CX-30
The technician working on my car was very thorough in explaining during the video summary
Alfredo & Kaden were very helpful with helping me buy my new Mazda CX30!!! This dealership is the best Mazda dealership in MKE!
Very accommodating with service and thorough. Every onexwas pleasent and they didnt try to upsell anything.
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told "we would never offer that" it was a waste of 5 hours on my part. Adam ... Read More Yelp - Oct 24, 2026
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told “we would never offer that” it was a waste of 5 hours on my part. Adam the finance ... Read More Google - Oct 24, 2026
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told “we would never offer that” it was a waste of 5 hours on my part. Adam the finance ... Read More DealerRater - Oct 23, 2026
Alfredo listened to our preferences and matched us with the perfect car. The dealership had each of the cars we were looking to test drive and compare. Personable and professional service.
I asked how much the visit would cost and they said $40 something and it was over $100. Then they suggest another $140 for filters. As a senior I am on a budget and appreciate a accurate answer to my questions
We had a wonderful time working with our salesman Donavin. He was very personable and easy to chat candidly with, but also was extremely knowledgeable of the cars we were trying.
It was really good, I just had a complimentary oil change but I thought they should have provided a car wash. No big deal
It was fine. Like most car dealerships everything happens slow The entire process is slow
For the 2nd time the wrong mileage sticker was placed on my car for my next oil change. Sticker was less miles than when arrived.
They kept my car for 3 days to end up telling me they don't even have the right tools to perform the diagnostic.
Everything was professional and well organized from the check in through picking up the car when finished.
Extremely disappointing experience. I had a scheduled appointment to have my vehicle diagnosed, yet they kept my car for three days, only to tell me they didn't have the proper equipment to perform the diagnostic. I was left without a vehicle and had to rearrange my work schedule and transportation, all for absolutely nothing. This could have been communicated from the beginning instead of wasting three days of my time. Very unprofessional and a complete lack of consideration for their customers.
I was quoted $24000 on a trade-in towards a new vehicle and they sent me the sales contract to send to our credit union. They then came back the day after we closed on the loan saying they would not honor the original $24000 for the trade-in. If the new number had been the original number, I may have made it work, but it's highly unlikely I will do business here again.
I brought my car in for an oil change and tell them I think there's an oil leak, but they say it's fine. For my next oil change I take it to an independent mechanic and he says I have a small leak in my timing cover seal. So I call Russ Darrow to see what options they have since my car is now 3000 miles over my warranty. They say it's $1500, but I really should bring it in to get an estimate. So I take 2 hours out of my day to get it and the service rep ... Read More DealerRater - Oct 14, 2026
They did a full inspection of the car. I had the oil changed and the filter changed. They inflated the tires to the correct psi. Very happy with the experience.
Oil change took 45 minutes. Asked them to repair a bumper light, which is a known defect in this car. They wouldn’t do it because there was no Recall Notice. What about doing the right thing. If you know this is an issue with this car, you should fix it!!!
I wouldn't go anywhere else for service on my cx-5. They work with customer till you are satisfied.
Very pleasant people to work with. They are very helpful and patient when I have questions. I would highly recommend Russ Darrow Mazda.
Really good dealership really good service good communication good friendly workers good with work in my car
Always shows up for me. Very accommodating I took my vehicle in for a service needing an oil change tire rotation. With smelling of antifreeze they assisted me Michael reassured me with this process. Always helpful and kind people to work with.
I brought my vehicle in for repairs and was initially told it would take about two days. The loaner vehicle was appreciated, but the communication throughout the process was disappointing. I had to repeatedly call for updates, and the expected completion date kept getting pushed back. 6 days later, I was ultimately told it would be ready at 7 AM the next morning, so I showed up then only to find that my vehicle was still in the shop and the technician wasn’t there. I ended up leaving and arriving at work 40 minutes late.
The vehicle was eventually completed, and I ... Read More Google - Sep 24, 2026
Great customer service. Clean location-waiting room and shop area. Fast, effective and efficient service all around. I appreciate the video to support the work that was performed and telling me about what to expect with regards to my brakes and tires, as well.
Easy to make an appointment and walked me through the process of my software update.The convenience of a loaner was much appreciated
Absolutely unacceptable service. One of the worst dealership experiences I have had.
I scheduled this appointment FIVE DAYS IN ADVANCE, on Thursday for Tuesday, specifically for a radar calibration and an oil change. I made it very clear when scheduling that I would be WAITING for the vehicle and expected the work to be completed during my appointment.
After wasting MORE THAN TWO HOURS of my time, they finally told me they “didn’t have time” to perform the radar calibration. Then what exactly was the purpose of making an appointment five days in advance? They only changed the oil ... Read More Google - Sep 22, 2026
Showed up 30 minutes early and was out 10 minutes after my scheduled time. Everyone is very friendly and helpful. Price could be a little lower but still worth it.
I have never had an issue in 11 yrs. The last visit tech said I need to consider purchasing new tires soon. My tires are brand new, at the time of service less than 1 wk old. The techs need more education regarding recommendations they are making.
Thorough inspection with video before I leave. professional service staff. Wash the car each time.
Inspection was at 2:45 PM. No one got back to me after five to tell me what the cost of the parts that needed repair. The logic being, I could’ve substituted some of the things that weren’t serious for the things that I was told prevented me from driving the car safely. I found out about the expensive repairs from the inspection at 9:30 the next morning. So no one gave me a choice of switching things to hold down expenses. So I ended up spending $2000 more than I wanted to because nobody got back to me on the day ... Read More Google - Sep 9, 2026
Very disappointed! Shop said my car was ready when I went to pick it up the same problem existed.
They sold me a 2017 Chevy Cruze and showed me that it passed all inspection tests. It felt fine during the test drive I took. When I bought the car within 5 minutes I noticed the A/C would not blow cold air and it made a hissing sound. I also noticed that the car would shake while in park and while I was idle in drive. I immediately called the dealership back within 15 minutes of driving off the lot and the manager named Zach rudely told me that there was nothing they could do to help me whatsoever besides tell me ... Read More Google - Sep 5, 2026
Went for an oil change and two air filters. The invoice was $310. Outrageous cost.
Everything was handled fairly in a timely manner. She communicate communicated with me properly throughout the entire process.
1:45 appointment - finally finished at 4:15 Ridiculously long Left the back seat down for some reason and didn’t put the cover back on the hatch mechanism Now I remember why I started going somewhere else for my oil changes because it took over 2 hours for that the last time I had it done Apparently they have a scheduling problem because it shouldn’t be over 2 hours for service
I walked in they said just give me a minute. She got right to work and got me all setup very nice and professional
Fast and efficient. Exceeds expectations. Staff is courteous and knowledgeable. Waiting room is pleasant. Thanks.
Service desk associate was very polite. Routine service and tire patch were performed well and rather quick.
Was able to get there earlier than my appointment since I was the last appointment of the day they turned my car over in less than half hour
The service department has AWFUL communication. AWFUL. Yes, they send you a video of the inspection BUT they DO NOT call you or message you on updates to your car after their recommendations. When I called because I had NO UPDATE they told me my car was not worth fixing and wanted to transfer me to sales right away. ARE YOU KIDDING ME? I told them I wanted an estimate. IM STILL WAITING…
We were very happy with the way Donavan worked with us from step one all the way to final purchase of vehicle. He went above what was expected when he pressure washed our cars engine before delivery. A true team player. Joe in the service department also was excellent and attentive to what I needed. He was hands on all the way through. A pleasure to do business with both of them and this dealership. We will be visiting them again !
Great service, quick turn around on the vehicle. Definitely recommend Mazda in greenfield. Always looking out for the customer.
It was good she was able to get me through for my free oil change. Very polite and knew what she was doing.
Very friendly, helpful and thorough in their work. I like that they send a video explaining everything.
Great service. Very good information about what the car needs to get fixed. Did wok in a timely basis.
Great as always. Super friendly, extremely professional, timely, clean and very courteous to all the customers.
Great communication with the service of the vehicle. They were polite and knowledgeable. Made our service very easy.
I wanted my brakes checked with my inspection, but was told since I needed new tires there was no need for a tire rotation which was the reason my brakes couldn’t get inspected. I don’t think that’s fair when you pay almost 100 for an oil change.
Couldn’t ask for better service to everyone thank you Russ Darrow! Highly recommend this to everyone!
I loved the atmosphere there. The service dept guys were super welcoming and the video they sent on the progress of my vehicle was great. The waiting area was very comfortable and not like any other waiting area I’ve seen.
Quick, responsive, on time appointment and excellent car viewing in the showroom with. Great salesman
Friendly and informative. Bonus that the car wash was operating! I drive about 40 minutes to get my car serviced here, loyal to this dealership because I know I’ll have great service.
I purchased this vehicle in January 2025 to help me care for my ailing parents. Within months it developed recurring electric throttle failures- I was told that the previous owner made the changes and Russ Darrow was not responsible. In July the vehicle was brought in, assessed and the throttle body replaced. One week later it failed while I was on the freeway and had to be brought back in. I have lost confidence in both the vehicle and the dealership’s repair process.
Jason Merten was my salesman. Mr. Merten was very informative and helpful throughout the entire process. Provided advice throughout the process as well ensured I got anything I needed before closing the sale.
Mr. Merten was very informative and helpful through the process. He answered all my questions and concerns in a manner that put me at ease with the transaction.
Quick oil change. Pleasant technicians. Comfortable waiting room. Excellent amenities while you wait. Car didn't blow up after.
Bad service, my car was damaged when it was get serviced. Took the vehicle back to get the trim pieces replaced (damaged by them) and did not replaced any of the them. The rep was really nice but the service overall was awful.
Service was quick, efficient, and excellent. The staff was friendly, and the overall experience was outstanding.
Ethan is such a good salesmen! Very knowledgeable and a no pressure guy. Super easy to talk to as well!