Customer Testimonials
I purchased my car there And have taken it there for all the service it requires. The people are always friendly and get my car in as soon as possible
They made it happen with my trade. I am now in a Leasing agreement with Mazda and happy. Thank you.
They were very professional didn’t pressure me at all. Gave me options for financing. This is the second Mazda I’ve got from them because I like the way they treat their customers definitely worth the drive from Mount Pleasant.
Our experience at Russ Darrow was top notch. Ernesto was wonderful to work with. He is very knowledgeable and passionate about cars. We are loving our CX30.
Salesman Darin was friendly and very knowledgeable about the car. Dealership was clean. Sales manager was pushy.
Very friendly, knowledgeable, helpful. Never felt like I was being “sold” but rather helped in our purchase. Excellent experience.
Very polite and efficient . Explained everything and the video was a plus I didn't expect. On time service and care with my car. So far, very happy choosing this dealership!
Great customer by Ethan, and support from colleagues. Makes a refreshing change and really appreciated.
Great sales experience. After the sale, dealership got kind of aggravating. Tried to get me to buy a new car when my brand new car was only about 8 months old.
Anthony was excellent to work with. Found him very honest. Overall service was excellent. Will continue to have my serviced at Russ Darrow GReenfield.
Wonderful experience, was always helped all around. They always answered every question I had every time.
While doing oil change, I asked if they could determine why the dashboard LED warning light was on. Appreciate much they made time to troubleshoot which included removing the headlight to discover a loose harness…which they tightened. Very much appreciated this as car is just over 1 yr old. Keep up the good work!
Thoroughly pleased but I wouldn't do car wash after service. Leaves water spots !! Superb!
Amazing place purchased my 1st car with them now purchased my 2nd car. Amazing service very easy to work with told Kelly what I wanted and she went above and beyond to meet my expectations!
Mark really worked hard to get me the vehicle that I wanted He's a good guy to work with when your looking for a car.
I like the service at the dealership but I FCKING hate these surveys that you guys push.
Russ Darrow Mazda always does a good job for me. They always address any maintenance items professionally.
Everyone was pleasant. Always a good experience I appreciate the thourough checks and communication from the team.
We had a great experience with Ernesto. Our car was priced well and they didn’t try to jack up prices like everywhere else did. He was very personal, worked hard to find us the right car and get it to his store, and even sent us a thank you video. We appreciate it all! Now hoping our first Mazda ever works for years to come!
The videos that they sent to me are awesome! One of the vehicle inspection and a second showing the warranty work. Great job. Was a little surprised they hadn't washed my vehicle since they always do...
Darin was amazing and very helpful. Everyone there was friendly and gracious with my kids.
Had a great experience. They got me right in and out for my vehicle service.
This dealership had a large selection of used and new inventory to choose from. Appreciated the low key selling atmosphere and the cleanliness of the facilities.
Had a wonderful experience with Kelly Murray - she was extremely helpful & knowledgable! Considering the CX 50
Arrived before appointment time. They started the work right away. Was done and out very quickly. Great friendly service as usual.
I did appreciate Ethan's laid-back style and assistance in making my initial decision on a vehicle (I do love my CX-30 so far). However actually finishing the deal was quite frustrating. Specifically, the lack of urgency on the day of purchase despite my stated time constraints and the runaround I received on the Xzilon package (couldn't be done properly and driven home on the day of purchase after this was agreed to).
After coming in on a Saturday for initial care viewings made an appointment to come back at open 9AM with Ethan on Tuesday to finish a ... Read More DealerRater - May 6, 2025
I don’t know of Maxwell Munsel. My sales person was Deron. I was pleased with Deron. He was helpful and answered all the questions. I’m very pleased with the car.
Good service in a timely fashion. Was able to get an oil change appointment that fits my busy schedule
Maxwell always provides the best customer service - it is his superpower! Communication with is tops!
Kelly was great. Very knowledgeable and she had great energy. That part of the car experience was very positive. The funny math when trying to get me to buy the interior protection plan and the cost of my possible trade-in was not great. Neither was the funny math when trying to get me to purchase 11 oil changes for $550 but 3 of those were the free/not free oil changes so you were really only pre-paying for 8 oil changes. These experiences zapped all the joy I had from buying a new vehicle.
I have always trusted the work that is done on my vehicle at this dealership. I did have an issue at this appointment because of the length of time that it was taking.
I have had all of the maintenance on my 2023 Mazda 3 Hatchback done at Mazda of Greenfield. I appreciated them replacing a filter during my latest visit. I may be interested in trading in the 2023 for a newer model but I haven’t decided yet. I know that if I do, I will be trading in my car at Mazda of Greenfield. I’m a very satisfied customer. Thank you for the consistent great service.
Your service department was the only Mazda dealer who could correctly diagnose the problem I was having with my CX-30 back in 2021. I’ve been coming back to you guys ever since!
Very professional, good service. Clean showroom. I like the free oil change and video of my car afterward.
I feel that maxwell has poor customer service skills and does not know much about mazda vehicles. Regardless about why I was there, I feel that he needs more training with dealing with customers and needs to stop talking to people like their stupid. i wish i didn’t have to come back here at all
Had an excellent experience staff and everyone friendly, helpful, and kept me up-to-date on my trade and purchase from CX5 to the CX70! Thank you to everyone especially to Darin for being an awesome salesman!
After nine years, "so far so good, Thank You!" There. Is one exception and that I had an appointment @ 10:45am, and there were 6 cars pulled up in front of me waiting for service, I just left and got another appointment where I was #1 as usual. Steve
I’ve been doing business with Russ Darrow Mazda for the last 11 years and I definitely will Be doing many more. You guys have a great product and the customer service is outstanding!
Anthony was very friendly and helpful. He clearly explained what would be done and how long it would take. The service was completed within the timeframe stated.
Always a great experience. Ethan and Kelly were extremely helpful and a pleasure to work with.
I was waited on promptly and my car was serviced quickly. All my questions were answered satisfactorily
Very professional and polite. Service was on time and thorough. Knowledgeable service attendants. Nice quiet waiting area.
I had a great experience. Everyone was so pleasant to work with and answered any questions I had.
Marq, Alex, and the whole team at this dealership (shout out to Jason & Heather!) were great to work with. There were a couple of miscommunications (minor and understandable), and they more than made up for them. Once we came to a mutual understanding about our situation, goals, and preferences, they presented us multiple options. They were very motivated to earn our business and were respectful of our limits. When we started to get overwhelmed, they encouraged us to take a break and get some lunch to clear our heads. They gave us plenty of space to talk through our ... Read More Google - Apr 28, 2025
The team at this dealership worked hard for our business. They treated us with respect and listened to us.
The was great. They greeted us at the door and got us out quickly had a great experience
Ernesto was fantastic! He was very kind and responsive, but did not pressure us in the least. Very happy with our experience.
Came in for an oil change and the technician must have checked the cabin filter and left grease all over my right passenger seat. It was not cleaned up and I was not happy.
Maxwell is great to work with. Made sure my vehicle and myself were taken care of during my service.
Darin went above and beyond what any other salesman has done.My car broke down on highway, he came and picked me up. Stayed late to ensure I would have a way home. Because of him I didn't have to walk back to beaver Dam wi. Darin and the other staff made sure I got a dependable vehicle within my budget.
Mostly very supportive. Have been times not so good. Like wanting to get a much needed car wash. But told not working today. Or out of service
Maxwell and service department did fantastic job. Maxwell provided me options to help resolve problem with my vechile.
Very nice. Always willing to help. No pressure to get services done.nice and clean
Even though Leo was new, he did a great job and I really enjoyed him. We really enjoyed the vehicle we bought from him and I look forward to dealing with this dealership again.
They listened to my needs. Pull out couple vehicles side by side for comparison. Very helpful in making my selection and the purchasing process was very smooth. I would definitely recommend this dealership.
Jason Mertens was a great sales rep. He made the process of purchasing my son’s first car easy and fun. That's right, it was an enjoyable experience. Jason heard our needs and helped find the right vehicle. The car was ready before Jason promised. We'll done. We would purchase from this dealership again and ask for Jason again.
I was extremely happy with Russ Darrow and my salesperson Darin. Darin was very helpful answering all of my questions and explaining everything in a courteous and easy manor which helped me tremendously. I highly recommend both!
Sales side great. Service not so much. The older man working the front is rude and cold. I wish Chauncey was still there. This is the second time I’ve left after getting a service done where one of my maintenance lights is on and wasn’t when I dropped the car off.
Great service at this dealership. Ramses was extremely helpful, knowledgeable, and friendly. I traded in my old Mazda for a new one, and he got me a pretty good deal. He also made sure to go over every detail on my new car with me. I would recommend this dealership to others.
Russ Darrow is nice place.
Service people were helpful efficient and And quickly took care of my service need. I would highly recommend Easy to make an appointment, only problem was it didn’t show up on their computer, but was able to get my car serviced immediately
Very nice and genuine with customer love the fact that they wanted the service to be heat
Excellent service. The man you took care of me ( wrote up my service order etc.) was awesome. Great personality. Easy to make appointments online and service was fast.
Everyone is always very nice and welcoming and the service went faster than expected. I also appreciate the follow up calls/texts after my services.
We had 2 reps because of the volume Tuesday. Their Mazda knowledge was marginal. The car prep left a lot to be desired. Many of the settings we thought were set up with Ernesto did not stay. We find ourselves resetting them today. For a high end model there are a lot of annoyances I did not expect to find.
Happy with the service and dealing with my car problems and work it out and get it done
Russ Darrow Mazda has a great selection of vehicles and a dedicated team of workers that will serve you well.
The gentleman that met me when I arrived was very professional and friendly! I thanked him for his professionalism.
Great service and parts teams. Josh was super helpful, accommodating, and honest. I appreciate the flexible SOW and schedule.
Excellent experience. Everyone was very friendly and Rameses helped us navigate the whole process. We are happy with the car and the experience. Certainly would buy again and recommend.
Mazda salesman Donavin Alsfelt was very informed and did an excellent job in presenting the CX90.
Great service. Friendly and courteous personnel. Definitely would recommend. And we love our Mazda CX-50
Great to work with was very knowledgeable and inviting. I was in and out really fast.
Amazing customer service! Anthony kindly educated me on what was possibly wrong with my car and answered my questions to the best of his ability!
Came in for an oil change. They were busy, but friendly and efficient. I will use them again in the future
Fast, helpful, and made the whole process super easy for me. Thank you for your help!
listens to concerns and works with customers to resolve issues
Increased price at the last moment Wait time was in the hours, wasted a lot of time sitting. Did not feel valued
The advisors I’ve worked with were very professional. The sales person was also professional. Aside from that, my experience has been disappointing.
Great service department. Ask for Maxwell
Great experience working with Ethan to purchase my brand new 2025 CX-5! He took the time to work with us, was honest, helpful and gave me several different options based on my needs. Definitely recommend and would shop here again!
Car services had two other cars in lot and took an hour and a half to do an oil change. Then took another 15 mins just to get my paperwork from service rep desk to receptionist. And person who did oil change forget to reset it on car. This isn’t the first or second time it’s taken an unreasonable time to do an oil change. Very frustrating
When I arrived I was addressed directly by a service writer. He did assist me with questions I had regarding operation of the cruise control.
I had a decent amount of work done, some under warranty, some not and Maxwell was excellent to work with. He is patient and easy going and made the process really smooth and efficient.
I had a oil change appt they pulled my truck right in Maxwell Munsell was very helpful and nice
Work is done timely. Staff is friendly. I never feel pressured or uncomfortable with service or recommendations.
I recently purchased a Mazda CX-50 from Ross Darrow Mazda in Greenfield, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth and professional. A special shout-out to Gus, the salesperson, who went above and beyond to ensure I found the perfect car for my needs. His knowledge of the Mazda lineup and patience in answering all my questions made the entire process easy and enjoyable.
Additionally, Adam O’Brien, the New Car Manager, provided exceptional service. His attention to detail and commitment to ensuring I was completely satisfied made a huge ... Read More DealerRater - Apr 9, 2025
Everything went well, great customer service! I have been happy with all my encounters since buying our car.
Fast service and good quality inspections. The video review of the car inspection was very useful and helpful.
Dealership easy to work with, enjoying the 2025 Madza c 30. Thank you for the help.
Great customer care, and attentiveness to customer. Very pleasant and professional and did a great job of explaining the services to be provided, the rationale for need and the cost.
anthony’s the man, very helpful and clear about what the car needs and when to expect to come back
Huge shout out to Mazda Greenfield! By far the best Periodic Maintenance Service I ever had. Thank you all for taking care of my ride. The 360 inspection was on point, as they explained clearly what they did and things that needs to be done. Special shout out to my service advisor and his team that go the extra mile with honest advice, fair pricing, and top-notch customer care. You truly keep us safe on the road! 👏👏 Salute and respect to y'all. You all guys deserve a bonus!
My second time coming to Russ Darrow Mazda greenfield location and it was great customer service the service provider had recently started his job and he was amazing made sure I was comfortable while I waited and he had great communication
Everybody was polite and helpful at Russ Darrow. I will def go back when my car needs maintenance again.
I must express my sincere admiration for Anthony’s assistance. His prompt and effective intervention enabled me to depart from the dealer earlier than anticipated. His help was truly valuable.