Meet Our Staff
Management
Ivan Lawler
Director of Operations
Nick Saidai
General Manager
Sales
Jason Mertens
Sales & Leasing Consultant
AJ Becker
Sales
William Awe
Salesperson
Arnoldo Diaz
Salesperson
Service
Chauncey Lovett
Service Advisor
Leticia Deluna
Service Advisor
James Lausten
Service Manager
Ruby Wright
Service Advisor
Finance
Nicholas Svec
F&I Manager
Administration
Lindsey Porter
Office Manager
Chauncey Lovett
Service Advisor
Jan 19, 2025
Great job with oil change and two recalls we had.
Great job with oil change and two recalls we had. Timely and great communication when completed! Overall great experience. Thank you.
Jan 15, 2025
Everyone was friendly and informative.
Everyone was friendly and informative. I would definitely recommend this dealership to other people based on my experiences.
Jan 14, 2025
I took my car to this location for a specific reason they
I took my car to this location for a specific reason they recommended $1900 worth of work and I paid to get everything fixed to only have the SAME PROBLEM occur almost 2 months after service. The people working here are not trust worthy and honest about things but would rather charge you for unnecessary labor and not fix the real issue to keep you coming back. I would never visit this location again or recommend anybody else to! I am highly disappointed in the service they provided! I also had someone from this location reach out to me to trade my car in randomly 1 day after I brought it in for a diagnostic test. They recommended another $1900 worth of labor! NO THANK YOU!!! Also after I received the car back the first time after all the labor they did THE CAR WAS DRIVING HORRIBLE AND MY BREAKS WERE LOSE. I had just had my brakes done before the service. They are scammers here! Go elsewhere!!!!!
Jan 12, 2025
Honestly Good Clean Respectfully Good quality
Honestly Good Clean Respectfully Good quality Good service Reasonable Unique Fast service Good employees Good recommendations
Jan 12, 2025
Always quick to get the car in for the work, helpful with
Always quick to get the car in for the work, helpful with questions and friendly
Leticia Deluna
Service Advisor
Jan 19, 2025
Great job with oil change and two recalls we had.
Great job with oil change and two recalls we had. Timely and great communication when completed! Overall great experience. Thank you.
Jan 15, 2025
Everyone was friendly and informative.
Everyone was friendly and informative. I would definitely recommend this dealership to other people based on my experiences.
Mar 12, 2022
I'm satisfied and happy with the customer service Leticia
I'm satisfied and happy with the customer service Leticia DeLuna service advisor and + the technician who worked on my car good work
Mar 11, 2022
I was waited on promptly and courteously.
I was waited on promptly and courteously. The work was done on a timely basis. I will go there again.
Mar 09, 2022
Everything is so organized and efficient.
Everything is so organized and efficient. Thanks for all you do! I like the way the sales team is upfront but not pushy. Thanks again!
Jason Mertens
Sales & Leasing Consultant
Jul 28, 2023
Horrible!
Horrible!!!!! My daughter was there to buy her first car with money she'd received from her father passing away recently. After a test drive she wanted to make an offer on the car. After our salesman going back to talk to someone over and over we decided to pay sticker price including tax,title and fees. Well Garth and the man behind the curtain decided they WOULD NOT sell us the car!!!!!! Informed us they had other people looking at it that had either a trade in or were financing. Garth sweetly said it was ours if we wanted to "up" the offer!! I felt so sad for my daughter that she witnessed the gross display of greed at Russ Darrow.
Feb 24, 2023
I came in the dealership at about 6:45 in the evening.
I came in the dealership at about 6:45 in the evening. I had the most horrible year so far. Salesman Jason Merten's was wonderful above average kind patient and no pressure he was wonderful before close at 9 PM I was in my Vehicle and on my way home, they made it worry free, they made it a pleasant experience. Even though I have less than perfect credit I would rate this dealership a hundred and fifty stars if I could. And as far as Jason PERFECT there is no words for how much i appreciate him. Highly recommend Jason Mertens and Russ Darrow. Thank you!!!
May 21, 2022
I came in for a test drive and was told with complete
I came in for a test drive and was told with complete seriousness "don't crash it" by the salesperson. Funny how nobody has EVER said that to me when my husband was around. Completely sexist and inappropriate. Also, they charge $3,000 in dealer fees on top of MSRP. I asked about the discount listed on the quote and the salesperson literally turned the minus into a plus sign saying that won't be offered to me. Jason also refused to negotiate. Complete rip off on top of being mistreated. Don't waste your time here.
May 18, 2021
The Russ Darrow Mazda dealership felt welcoming and airy....
The Russ Darrow Mazda dealership felt welcoming and airy. Everyone working there had pleasant and friendly attitudes. It appeared clean and busy. We were approached by salesman Jason Mertens and with his positive, confident and friendly demeanor the new car adventure began.
May 03, 2021
Russ Darrow Greenfield is always spotless, and organized....
Russ Darrow Greenfield is always spotless, and organized. Everyone working is friendly and helpful any time I’ve been there for service. This visit was my first vehicle purchase from them, and the process went super well and will definitely consider them for my next vehicle as well!
AJ Becker
Sales
Jan 19, 2025
The entire staff was very good to work with.
The entire staff was very good to work with. A Smooth transaction. I would highly recommend doing business with this dealership.
Jan 17, 2025
Gente muy amable y disponible para ayudar y buscar
Gente muy amable y disponible para ayudar y buscar soluciones, buen servicio, y comparado con otros dealers, tienen muy buenos precios y vehículos disponibles. Fue un placer comprar mi carro aquí.
Jul 28, 2023
Horrible!
Horrible!!!!! My daughter was there to buy her first car with money she'd received from her father passing away recently. After a test drive she wanted to make an offer on the car. After our salesman going back to talk to someone over and over we decided to pay sticker price including tax,title and fees. Well Garth and the man behind the curtain decided they WOULD NOT sell us the car!!!!!! Informed us they had other people looking at it that had either a trade in or were financing. Garth sweetly said it was ours if we wanted to "up" the offer!! I felt so sad for my daughter that she witnessed the gross display of greed at Russ Darrow.
Dec 11, 2022
This Mazda dealership was extremely clean and everyone I
This Mazda dealership was extremely clean and everyone I worked with was knowledgeable and nice. My sales associate, Bri, helped me get a great deal. AJ talked me through all the paperwork and I was in and out with a new lease in less than 2.5 hours. Highly recommend!
Mar 11, 2022
Original car wasn't available but got something else just
Original car wasn't available but got something else just as awesome! AJ was super thorough.
James Lausten
Service Manager
Jan 19, 2025
The scheduling and service for my car was very easy,
The scheduling and service for my car was very easy, fast, and fairly priced in my opinion.
Jan 15, 2025
Everyone was friendly and informative.
Everyone was friendly and informative. I would definitely recommend this dealership to other people based on my experiences.
Mar 09, 2022
Everything is so organized and efficient.
Everything is so organized and efficient. Thanks for all you do! I like the way the sales team is upfront but not pushy. Thanks again!
Mar 01, 2022
Took my car here for an oil change, tire rotation, and
Took my car here for an oil change, tire rotation, and inspection. Everything went smoothly and efficiently from their reminder that service was due, to getting an appointment, to getting the work done. Everyone was pleasant and friendly and professional. I love the video they show of the brakes and the underside of my car. Work was done quickly and efficiently. I highly recommend them!
Feb 04, 2022
Staff is really kind, helpful and know their stuff....
Staff is really kind, helpful and know their stuff. Really quick appointments and the job is always done well.
Ruby Wright
Service Advisor
Jan 19, 2025
Great job with oil change and two recalls we had.
Great job with oil change and two recalls we had. Timely and great communication when completed! Overall great experience. Thank you.
Mar 09, 2022
Everything is so organized and efficient.
Everything is so organized and efficient. Thanks for all you do! I like the way the sales team is upfront but not pushy. Thanks again!
Mar 01, 2022
Took my car here for an oil change, tire rotation, and
Took my car here for an oil change, tire rotation, and inspection. Everything went smoothly and efficiently from their reminder that service was due, to getting an appointment, to getting the work done. Everyone was pleasant and friendly and professional. I love the video they show of the brakes and the underside of my car. Work was done quickly and efficiently. I highly recommend them!
Feb 04, 2022
Staff is really kind, helpful and know their stuff....
Staff is really kind, helpful and know their stuff. Really quick appointments and the job is always done well.
Jan 26, 2022
Staff promptly greeted me on arrival. Check in process...
Staff promptly greeted me on arrival. Check in process was fast and efficient. Waiting area was spacious and comfortable. Repairs were completed in a timely fashion. All the staff that I spoke with were very friendly. Good repair experience. The video of the work was a nice touch!
Nicholas Svec
F&I Manager
Jan 18, 2025
They have good service.
They have good service. My car was repaired in a timely manner. Will use Russ Darrow in the future.
May 01, 2024
Went in to buy a CX-50 worked with Kelly and Adam .
Went in to buy a CX-50 worked with Kelly and Adam . Very nice people worked out a deal good for me and the dealership. Got the vehicle we wanted for the price I wanted . To many people here review saying they have mandatory add ons. They are not mandatory just ask to have them removed. I am a old guy and have purchased many new vehicles. Very good buying process . Will recommend them to anyone.
Jul 28, 2023
Horrible!
Horrible!!!!! My daughter was there to buy her first car with money she'd received from her father passing away recently. After a test drive she wanted to make an offer on the car. After our salesman going back to talk to someone over and over we decided to pay sticker price including tax,title and fees. Well Garth and the man behind the curtain decided they WOULD NOT sell us the car!!!!!! Informed us they had other people looking at it that had either a trade in or were financing. Garth sweetly said it was ours if we wanted to "up" the offer!! I felt so sad for my daughter that she witnessed the gross display of greed at Russ Darrow.
Jan 28, 2023
They were fantastic!
They were fantastic! I was very happy with how helpful, friendly and professional they were.
May 27, 2021
Russ Darrow was both an excellent automotive dealership...
Russ Darrow was both an excellent automotive dealership to work with and buy a new automobile from that included automobile financing and a free years worth of service.
William Awe
Salesperson
Jul 28, 2023
Horrible!
Horrible!!!!! My daughter was there to buy her first car with money she'd received from her father passing away recently. After a test drive she wanted to make an offer on the car. After our salesman going back to talk to someone over and over we decided to pay sticker price including tax,title and fees. Well Garth and the man behind the curtain decided they WOULD NOT sell us the car!!!!!! Informed us they had other people looking at it that had either a trade in or were financing. Garth sweetly said it was ours if we wanted to "up" the offer!! I felt so sad for my daughter that she witnessed the gross display of greed at Russ Darrow.
Oct 28, 2019
Needed to get into a new vehcile
We had an evening appointment, they were prepared to look at our trade in, and knew that we were ready to make a deal. Bill had good follow through and I am excited to be driving my new Mazda 6. Thanks!
Sep 12, 2019
Not a good dealership
I traveled from Illinois to buy a used car and was not happy with the experience. When I asked about title, condition and car, I was lied to to get me in there. When pointing out flaws and issues with their car, they were not negotiable and valued my car as “worthless.” Their actions and words showed me they don’t care for repeat business and just want a sale. Really low class act from Ben and other managers on taking their time and not fair appraisal for my car. Would not recommend at ALL!
Aug 03, 2019
Price Cheating
On August 1st, 2019, I seached online and found a 2015 Mazda CX-9 with 34981 miles at Russ Darrow Mazda of Greenfield. The price for this car was $18, 713 on Cars.com, Cargurus.com and Mazda offical website. I contacted them and was told the car was available. Then I went to this dealer and did test drive on several cars. I decided to buy the Mazda CX-9. William, the salesman, told me as I didn't take finiancing, the price went up by $500; nor I traded them another used car, the price went up by $1500. I felt cheated and negotiated with him. He insisted adding $2000 even if I took partial loan at their rediculous interest rate. So I gave up this trade. More ridiculously, the next day I recieved a call from them and told me I could now purchased the Mazda CX-9 by the online price. When I checked their website, they added $1100 to the initial price. They simply can not stop their cheating behavious.
Nov 16, 2018
Russ Darrow visit
Russ Darrow Mazda is and always will be my dealership of choice for all my service needs. I have been coming to Russ Darrow for many years and have been completely satisfied every time I stop in for a routine oil change or major repairs I can't say enough about the service department going above and beyond to ensure my Mazda is running smoothly for years to come.
Ivan Lawler
Director of Operations
Jul 28, 2023
Horrible!
Horrible!!!!! My daughter was there to buy her first car with money she'd received from her father passing away recently. After a test drive she wanted to make an offer on the car. After our salesman going back to talk to someone over and over we decided to pay sticker price including tax,title and fees. Well Garth and the man behind the curtain decided they WOULD NOT sell us the car!!!!!! Informed us they had other people looking at it that had either a trade in or were financing. Garth sweetly said it was ours if we wanted to "up" the offer!! I felt so sad for my daughter that she witnessed the gross display of greed at Russ Darrow.
Mar 06, 2022
I called to confirm that they had a car in stock.
I called to confirm that they had a car in stock. The next day I go there and the salesman says the car is in storage. So I make an appointment to see the car on a different day. In the meantime, they raised the price of the car by $3000 two days later. So I called them and they won't honor the price they had previously had. Manager tells me some market adjustment xxxxxxxx. The car has been in their inventory for 140 days. Sure would have thought they would want to sell it. But maybe not? Talk about a xxxx poor way to do business. I hope they don't treat all potential customers the way I was treated.
Jan 01, 2020
Worst service ever from Greenfield location. Sold me...
Worst service ever from Greenfield location. Sold me vehicle without required must have's. 3 months and ticking to get license/title. Finally received communication from executive staff Ivan. Too little, too late.
Dec 09, 2018
Very happy. Great service,thanks.
Straightforward, honest and In timely manner. Second time buyer and will come back. I loved the atmosphere and comfort. Competitive pricing and no unnecessary pressure.
Arnoldo Diaz
Salesperson
Jul 28, 2023
Horrible!
Horrible!!!!! My daughter was there to buy her first car with money she'd received from her father passing away recently. After a test drive she wanted to make an offer on the car. After our salesman going back to talk to someone over and over we decided to pay sticker price including tax,title and fees. Well Garth and the man behind the curtain decided they WOULD NOT sell us the car!!!!!! Informed us they had other people looking at it that had either a trade in or were financing. Garth sweetly said it was ours if we wanted to "up" the offer!! I felt so sad for my daughter that she witnessed the gross display of greed at Russ Darrow.
Nick Saidai
General Manager
Jan 17, 2025
Gente muy amable y disponible para ayudar y buscar
Gente muy amable y disponible para ayudar y buscar soluciones, buen servicio, y comparado con otros dealers, tienen muy buenos precios y vehículos disponibles. Fue un placer comprar mi carro aquí.